Students will also receive instruction on proper "care and feeding" of their laptop, including general maintenance and best practices. Should a laptop break or have a problem the Helpdesk will provide students a venue to receive both hardware and software support. The school does maintain a limited pool of loaner laptops for students to borrow on a short-term basis. If a laptop is damaged beyond repair the Helpdesk will work with the family to contact the vendor for warranty or replacement work. Repairs are managed by a combination of on-site maintenance and quick turnaround to an authorized service center.

The school provides secure data storage on campus. Students are encouraged to use their network drive or Firstclass to back up their data. All important documents (homework, etc) should be stored using these facilities.

The school does not assume responsibility for losses of laptops. Students should make use of their lockers and/or the Helpdesk for storing laptops when they are not in use. Students are encouraged to label the exterrior of their laptop to avoid confusion regarding ownership.

Chandler's Information Technology department provides the following support to Middle School families:

• Software teaching & troubleshooting:
  • FirstClass
  • Microsoft Office (Windows & Mac)
  • Microsoft Windows XP SP2 & Vista
  • Microsoft Windows Movie Maker
  • Apple OS X
  • Apple iLife
  • OpenOffice & Neo Office
• Hardware:
  • Basic Laptop Troubleshooting
  • Warranty Requests
  • Hard Drive Cloning
  • Data Recovery
• Printing On Campus
• Wireless Network On Campus

To arrange support students should contact the Helpdesk. Families may email support at the following address: support@chandlerschool.org

Hours: 7:30 AM - 4:00 PM
Days: Monday through Friday when school is in session
Response Time: 24 Hours for most requests

The school disclaims all liability for work performed on student laptops. We make a best effort to see all problems through to resolution but in some cases we may not be able to assist. In those cases we will refer families to the appropriate vendor or service entity. The schools provides no warranty on any tech work performed.